Partner Integration Support

Customer Support

We expect ecosystem partners to provide direct support to any mutual customers using an integration built by the partner.

However, if you are seeing unexpected behavior from our API, please give us feedback. If it's urgent and affecting customer operations, please email [email protected] with a detailed summary of observed vs. expected behavior, including

• your organization name
• mutual customer name and Samsara org ID
• issue details (observed behavior, business impact)
• technical details (API endpoint used, error messages, etc.)

ℹ️ *If you reach out to our Support, know that we cannot share any customer data directly with you. Always include the mutual customer contact when discussing a customer issue.